If you run a small business, you can’t choose your customers, but you can choose your bank. And while both are vital for financial success, only a bank can help provide the extra support and services to ensure that your business flourishes.
This year is the fifth year in a row that ANZ has earned Canstar’s Bank of the Year | Small Business Award – a commendable feat that cements ANZ’s position as the No.1 choice for business banking in Aotearoa.
It’s yet further recognition of the bank’s dedication to its business customers and comes on the back of ANZ also winning Canstar’s Merchant Services Award, for the third time in five years.
Bank of the Year | Small Business Award
Across the five major banks – ANZ, ASB, BNZ, Kiwibank, Westpac – our expert research team analysed over 30 banking products. Using Canstar’s unique methodology, our researchers compared the product offerings and banking services available to small business customers in New Zealand, as well as consumer satisfaction.
The three categories each bank was assessed on for this year’s Bank of the Year Award covered:
- Products: deposit and savings accounts; loans, credit facilities, credit cards and equipment finance; insurance
- Business banking services: international banking and risk management support services; market advice and insights; physical branches
- Customer satisfaction: value for money, communication and dispute resolution
Why ANZ is Canstar’s Bank of the Year | Small Business 2024
Reporting on ANZ’s Bank of the Year Award win, our research team noted that the bank consistently delivers products and services that place it ahead of the competition:
- Effectively fee-free, high-volume transaction account
- Overdraft account that comes with 200 fee-free transactions per month
- Fully functional overdrafts and term loans
- Market-leading Airpoints, CashBack and Low Rate credit cards
- Call centre open for general business enquiries 12 hours weekdays and 10 hours on weekends
- Business specialists on-call Monday to Saturday
- ANZ’s goMoney mobile app
Our research team also took into consideration ANZ’s strong consumer satisfaction ratings across all categories, including Customer Service and Value for Money.
For more on the ANZ's Bank of the Year | Small Business win, click here!
About the author of this page
This report was written by Canstar’s Editor, Bruce Pitchers. Bruce has three decades’ experience as a journalist and has worked for major media companies in the UK and Australasia, including ACP, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. Prior to Canstar, he worked as a freelancer, including for The Australian Financial Review, the NZ Financial Markets Authority, and for real estate companies on both sides of the Tasman.
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