Congratulations to Milford, the winner of Canstar’s 2024 award for Most Satisfied Customers | KiwiSaver, as rated by thousands of everyday KiwiSaver members.
Are you happy with your KiwiSaver provider? How does its fees stack up against those of the competition, and is it delivering the returns you expect from your fund’s investment profile?
When it comes to crunching the numbers on the returns and fees of individual KiwiSaver providers and funds, Canstar’s free KiwiSaver comparison tool puts all the statistics at your fingertips.
However, if you want to know how everyday Kiwis feel about their providers, you have to dig a little deeper. And this is what Canstar does each year when awarding its Most Satisfied Customers | KiwiSaver Award.
To decide which KiwiSaver provider offers the best levels of customer satisfaction, we ask KiwiSaver members to rate their providers’ performance across seven key measures of performance. On the results of our findings we then award the provider that delivers the best overall satisfaction our top award.
For this year’s award, we canvassed the opinions of 3106 New Zealanders with KiwiSaver accounts across 15 different providers. They were asked to rate their satisfaction with their providers’ performance across the following categories:
- Overall Satisfaction
- Communication
- Customer Service
- Fees
- Investment Options
- Investment Returns
- Value for Money
Topping our award ratings is Milford. In this year’s award research, Milford is the only KiwiSaver provider to earn a top 5-Star rating for Overall Satisfaction. Across all seven ratings categories it earns a total of five 5-Star ratings from its many contented KiwiSaver members, plus two admirable 4-Star ratings.
It’s worth noting that the 14 other KiwiSaver providers in our award ratings only managed a combined total of three 5-Star ratings between them, which places Milford well above its KiwiSaver competitors when it comes to delivering customer satisfaction, great service and market-leading returns.
Milford’s 5-Star Rated Award Categories
- Overall Satisfaction
- Communication
- Customer Service
- Investment Options
- Investment Returns
Milford’s 4-Star Rated Award Categories
- Fees
- Value for Money
What KiwiSaver funds does Milford offer?
Milford currently has over $15 billion of funds under management. All funds are actively managed and engage in sustainable investing. It operates six actively managed KiwiSaver funds, each with a different investor profile:
- KiwiSaver Cash Fund
- KiwiSaver Conservative Fund
- KiwiSaver Moderate Fund
- KiwiSaver Balanced Fund
- KiwiSaver Active Growth Fund
- KiwiSaver Aggressive Fund
Through its easy-to-use app and website, Milford provides regular detailed research and insights to inform and promote active participation in investment choices by its KiwiSaver members.
Milford is also the current winner of Canstar’s top KiwiSaver award, Provider of the Year, an accolade it has won for four consecutive years. It is also an Outstanding Value KiwiSaver Scheme Award winner.
Top KiwiSaver Growth Funds By 5-Year Returns
If you’re comparing KiwiSaver funds, the comparison table below displays some of the products currently available on Canstar’s database for a KiwiSaver member with a balance of $20,000 in a Growth fund, sorted by past 5-year return (highest to lowest), followed by company name (alphabetical) – some may have links to providers’ websites. Use Canstar’s KiwiSaver comparison selector to view a wider range of KiwiSaver funds. Canstar may earn a fee for referrals.
To read more about our latest KiwiSaver Awards click this link or to compare KiwiSaver providers, click on the button below.
About the author of this page
This report was written by Canstar’s Editor, Bruce Pitchers. Bruce has three decades’ experience as a journalist and has worked for major media companies in the UK and Australasia, including ACP, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. Prior to Canstar, he worked as a freelancer, including for The Australian Financial Review, the NZ Financial Markets Authority, and for real estate companies on both sides of the Tasman.
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