PD Insurance: New Zealand’s Favourite Pet Insurer

Our pets are a beloved part of the family. But, they can also be an expensive part of the family! Whether that’s due to them destroying furniture, or incurring sky-high veterinary bills.

Even the costs of regular vaccinations and check-ups can soon add up. And if your pet becomes ill, has an accident, or requires surgery, you could be looking at thousands of dollars in vet fees. However pet insurance can help make medical expenses more manageable.

So if you’re looking for the best pet insurance, start by looking into Canstar’s Most Satisfied Customers | Pet Insurance Award.

PD Insurance: New Zealand’s favourite pet insurer

For this year’s survey, we asked over 400 Kiwis with a pet insurance policy to measure their satisfaction with their providers across a range of categories, including:

• Overall Satisfaction
• Comprehensiveness of Cover
• Value for Money
• Customer Service
• Communication
• Cost

And the results are clear: PD Insurance is the standout star and the winner of our 2022 award for Most Satisfied Customers | Pet Insurance.

PD Insurance is the only provider to earn a coveted 5-Star rating for Overall Satisfaction. This is backed up by further 5-Star results in Value for Money, Customer Service, Communication and Cost. It earns a single 4-Star result for Comprehensiveness of Cover.

Last year’s award winner, AA Pet Insurance, earns a single 5-Star result for Comprehensiveness of Cover and 4 Stars in all other categories measured.

What Kiwis love about PD Insurance

PD Insurance may be new to New Zealand, only launching back in 2020, but it has years of experience delivering insurance cover. PD Insurance has been providing car insurance across the ditch for years, and its sister brand, Dotsure, is the No. 1 pet insurer in South Africa! So it’s fair to say PD knows the business.

And here, as our consumer-led award proves, PD Insurance delivers excellent low-cost pet insurance, earning 5 Stars for both Value for Money and Cost.

That great price doesn’t come at the cost of excellent service, either. PD Insurance has a local team on hand to answer any queries, and its super-fast and simple claims process means you can make claim in just a few simple steps and be reimbursed within two working days!

And all with the comprehensive cover needed to keep your pet in top health.

→Related article: How to Select the Right Dog Breed for You

What’s on offer from PD Insurance?

PD Insurance provides pet insurance for both cats and dogs. You have a choice of three plans to choose from:

Accident Plan

Provides cover for accidents up to $5000 per annum:

• Accident Cover
• Prescribed Medication
• Radiology
• Pathology
• Operating Theatre Costs
• Hospitalisation
• Non-Elective Euthanasia
• Other Costs – Medically Required Non-Elective Procedures

Classic Plan

Provides cover for accidents and illnesses up to $10,000 per annum. Includes cover for everything in the Accident Plan, plus:

• Illness Cover
• Hereditary Conditions Cover

Deluxe plan

Provides cover for accidents, illnesses, and dental up to $15,000 per annum. It includes cover for everything in the Classic Plan, plus:

• Abscesses
• Gingivitis
• Tooth removal due to the following where it’s medically required:
  • Cavities
  •  Tooth Fracture
  •  Dental disease as a result of infection
  •  Retained deciduous teeth

Other benefits include:

• 5% multi-pet discount
• Option to pay month-to-month with no contract lock-in
• All policies include liability cover protects you if your pet causes injury or damage to someone else or someone else’s property

New Zealand’s favourite pet insurers

According to our survey results, New Zealand’s favourite pet insurers are:

1. PD Insurance
2. AA Pet Insurance
3. Pet-n-Sur (including Animates)
4. Petcover
5. Southern Cross Pet Insurance

Find the best pet insurance with Canstar

If you’re looking for pet insurance, you’ll want a provider that offers you a great price, and a great plan. Plus the customer service and communication needed to make any claims a breeze.

And according to our 2022 award Most Satisfied Customers | Pet Insurance, PD Insurance is a great place to start!

For more information about pet insurance in New Zealand, or for a full breakdown of our Pet Insurance award, click the button below:

Compare Pet Insurance with Canstar!

About the author of this page

This report was written by Canstar Content Producer, Andrew Broadley. Andrew is an experienced writer with a wide range of industry experience. Starting out, he cut his teeth working as a writer for print and online magazines, and he has worked in both journalism and editorial roles. His content has covered lifestyle and culture, marketing and, more recently, finance for Canstar.